Refund Policy

Nudgeo offers a 7-day refund on Starter payments by accounts that did not have a free trial. This policy specifies the eligibility, procedure, and exclusions for refunds, and applies equally to both ways of buying Nudgeo: AWS Marketplace and card payment (Polar). Where the two differ, the clause below says so.

1. Eligible plans

Refunds are available only on the Starter plan. Professional is non-refundable. Enterprise follows its contract.

2. Accounts that had a trial

An account on which a 7-day Starter trial was ever started is not eligible for the 7-day refund after paying. The refund applies only to Starter payments by accounts that never had a trial.

3. Refund window

Refund requests must be submitted within 7 days of the payment date. The payment date is the AWS Marketplace fulfillment timestamp for Marketplace purchases, and the payment timestamp recorded by Polar for card purchases. From day 8 onwards, refunds are not available.

4. Lifetime limit

A maximum of one refund for the lifetime of the account. It is counted per AWS account for Marketplace purchases, and per Nudgeo account for card purchases. After a refund, re-subscription is allowed but a second refund is permanently blocked for that account.

5. Refund forfeit on upgrade

Upgrading from Starter to Professional or Enterprise immediately forfeits the 7-day refund guarantee. Refunds are not available after upgrade. Additionally, downgrades are locked for 30 days after upgrade.

6. Annual subscription refund

Annual subscriptions are fully refundable within 7 days of payment. From day 8 onwards, no refund (full or partial) is available, including the remaining unused subscription period.

7. Starter add-ons

Add-ons (prompts, models, brands, integrations) exist only on Starter and are bought only by card (Polar), not on AWS Marketplace. When an account qualifies for the 7-day Starter refund, add-ons charged within those 7 days are refunded with it. Other add-on charges are not refunded. Removing an add-on takes effect at once, and the unused part of the period comes off your next invoice.

8. Refund processing

Submit a refund request via the "Request refund" button on the Account page. We process refunds within 5 business days. The refund goes back to the method you paid with: to your AWS bill for Marketplace purchases, or to the card you paid with, via Polar, for card purchases. From the request until it is processed you cannot use the account; once processed, the account moves to the Free plan. Your data stays until you delete the account, as described in the Privacy Policy.

9. Contact

For questions about this policy, contact support@nudgeo.com.