Terms of Service

Section 1: Definitions

• Service: The AI answer measurement and citation analysis SaaS provided by Nudgeo.
• Customer: Any individual or legal entity that agrees to these Terms and uses the Service.
• Plan: A tier offered by the Company (Free, Starter, Professional, or Enterprise). The features and limits of each Plan are those shown on the pricing page.

Section 2: Service Description

The Company provides the following capabilities:

1. Measurement of AI engine responses and Google AI Overviews, according to the Plan.
2. Analysis of measurement results, a dashboard, and reports.
3. For Enterprise, the work set out in the individual contract.

Section 3: Fees and Payment

You can pay by card, handled by our payment provider Polar, or through AWS Marketplace. Applicable taxes are billed separately. Starter add-ons are paid by card only. When a free trial is offered at sign-up, the account moves to the Free plan when the trial ends unless you pay for a plan. Cancellation takes effect at the end of the current billing period.

Refunds are as follows; the full conditions and procedure are in the Refund Policy.

• Starter: Full refund within 7 days of payment, once per account, except for accounts that had a free trial. Add-ons charged in that period are refunded with it.
• Professional: Non-refundable.
• Enterprise: Subject to the individual contract.

Section 4: Customer Obligations

Customers must not:

• Share account credentials with third parties.
• Use the Service in ways that circumvent rate limits or abuse automated tooling.
• Input or generate content that infringes the rights of the Company or any third party.
• Input or generate content that violates applicable law or public order.

Section 5: Company Obligations

The Company will make reasonable efforts to provide a reliable Service. Support is provided by email; Enterprise support follows the individual contract.

Section 6: Intellectual Property

All intellectual property in the Service itself, including the dashboard, algorithms, and design, belongs to the Company. Content generated by the Customer through the Service remains the Customer's property. The Company may use such content solely for the purpose of delivering the Service.

Section 7: Service Interruptions

The Company may temporarily suspend the Service in the following circumstances, with advance notice as a general rule:

• Scheduled or unscheduled maintenance.
• Force majeure events, network outages, or other circumstances beyond the Company's control.
• Customer violation of these Terms (in which case suspension may be immediate).

Section 8: Limitation of Liability

The Company's liability for direct or indirect damages arising from use of the Service is limited to the extent specified in these Terms or applicable law. The Company is not liable for outcomes attributable to factors outside its control, including AI model responses and third-party search engine indexing decisions.

Section 9: Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance.

Section 10: Amendments

The Company may amend these Terms at any time. Changes will be communicated at least 7 days in advance (or 30 days for changes materially adverse to Customers). Continued use of the Service after the effective date of an amendment constitutes acceptance of the revised Terms.

Section 11: Application of This Revision

This revision applies from its effective date to accounts created on or after that date. For accounts created before the effective date, it applies 30 days after the Company notifies the account owner by email, and the previous Terms apply until then.